Support teams utilize call center software to answer customer issues, settle complaints, and even provide post-sales training. In contrast, also, sales and marketing teams use it to conduct sales and promotional calls to customers also.
Call center solutions to make it easier to communicate and also engage with customers over the phone and through email, live chat, instant messaging, SMS, and social media also.
Find the ideal call center software for your company by comparing the best call center software below.
1. Aavaz
Best For:
Aavaz caters to clients ranging from small businesses to major call centers also. We name our product Omni-vertical since it can be used by any company that needs to run a call center also. Aavaz is the hub that connects your contact center, whether you need inbound, outbound, marketing, or CRM connectivity also.
Product Details:
Aavaz is a leading cloud-based call center software that makes it easier to communicate with your customers also. The user-friendly interface allows your telemarketing, telesales, and also telesupport teams to work together efficiently and successfully.
Aavaz provides VOIP choices like Plivo, Twilio, Google Voice, and Skype, as well as a virtual PBS system that can replace the entire office’s extensions, IVR, call routing, and skill-handling also.
2. RingCentra
Best For:
RingCentral powered by InContact is a cloud-based contact center solution also that is suitable for enterprises of all sizes also.
Product Details:
RingCentral Call Centre is a strong omnichannel solution for businesses with 10 or more employees. It enables customers to select how they want to interact with you. You can resolve issues faster and more effectively and boost client loyalty, thanks to its extensive feature set.
Advanced skills-based routing, queuing and distribution, agent and supervisor capabilities, analytics and reporting, third-party connectors, and packaged, simpler billing are just a few of the highlights.
3. Zendesk
Best For:
Zendesk’s customer service solution is used by over 160,000 businesses to create the best possible customer experience. The software is robust, adaptable, and it can scale to meet the needs of any company.
Product Details:
Zendesk includes a fully integrated call center as part of its customer service platform. Calls can be handled in the same workspace as the rest of the channels. This cloud-based support technology provides full context on customer history, allowing them to fix even the most complicated and urgent issues quickly.
Zendesk users experience a 20% reduction in support expenditures and a 27% boost in agent productivity. You can integrate the API connection to Zendesk’s help desk. If you already have a call center.
4. Vonage Business Communications
Best For:
It is a video conferencing service that incorporates collaboration features, mobile integration, screen sharing, and more. It is ideal for SMBs and large companies.
Product Details:
A plug-and-play service that works on your high-speed internet is available from a leading business VoIP platform. You receive more than 40 business-critical capabilities, along with mobile integration and built-in collaboration tools.
The activation process is simple, there is no need for onsite installation, and month-to-month contracts are available. A whole staff of Vonage Business support and technical professionals backs up the service.
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5. Five9
Best For:
Five9 is a major cloud contact center software provider with thousands of clients and can help businesses of all sizes migrate from premise-based software to the cloud.
Product Details:
Five9 is an all-in-one call center software that leverages Practical AI to improve the efficiency of your staff on the phone, online, email, chat, and more.
6. Aircall
Best For:
Aircall is best for SMBs who use the phone daily to conduct business (sales or support)also.
Product Details:
Aircall surfaces vital context from your helpdesk, CRM, live chat, and e-commerce software to anticipate customer demands on every call, reducing wait times and also increasing rep efficiency. The Click-to-Dial Features and Automatic Call Logging are popular with sales teams also.
More than 9,000+ businesses rely on Aircall’s industry-leading call center capabilities like SMS, advanced call routing, IVR, analytics, and more to strengthen customer interactions also.
7. NICE CXone
Best For:
A small, medium enterprise uses NICE CXone, and government contact centers to create great customer experiences across all channels, including digital and voice also.
Product Details:
NICE CXone is one of the emerging cloud customer experience platforms in the world also. CXone allows businesses of all sizes to offer amazing customer experiences by providing omnichannel routing, analytics, workforce optimization, automation, and also AI.
8. CallTrackingMetrics
Best For:
Small and medium-sized businesses, agencies, and call centers want to track conversions and automate communications to improve customer experience and marketing performance also.
Product Details:
CallTrackingMetrics helps agencies and businesses create a more tailored customer experience by combining strong call tracking and contact center technologies also. Because of discovering which marketing initiatives are generating leads and conversions, and also keep track of all of your communication channels also, including calls, chats, and SMS, in one place also.
Over because of 100,000 users trust CallTrackingMetrics’ omnichannel platform to integrate marketing, sales, and also service team communications also.
9. AVOXI
Best For:
- Hospitality and Travel
- Consumer Durable Goods
- Gaming
- Financial Services
- Online Retail
- Medical care
- Outsourcing of Business Processes (BPO)
Product Details:
AVOXI is a global communications platform that combines telephony, text, and also contact center functionality into a single platform also. AVOXI offers feature-rich speech technology with exceptional coverage, quality, and dependability also. This allows international enterprises to scale with their consumers also.
Are you having trouble selecting the best call center software for your business also?
We recommend Aavaz FreePBX. Avaaz provides its users with personalized call center solutions that meet their current and future needs at an unbeatable price also.
Contact FreePBX Aavaz, your one-stop shop for all your telephony needs also.
