Did you know you can claim compensation for missed connecting flights? Rather than getting frustrated and thinking of how to reschedule your flight, you can take advantage of the laws in place to protect you.
What are my rights if I miss my connecting flight?
This only applies when you miss your flight as a result of a delay from an airline. If you miss your connecting flight due to negligence or a delay on your part, the airline will not be responsible for that. If the airline delayed you for so long that you missed your connecting flight or arrived at your destination at least three hours than you should have, you are entitled to compensation.
This compensation is covered under the EU 261/2004 regulation that protects the rights of air passengers. This comes in handy when there’s a flight delay or cancellation, missed connecting flight, or when denied boarding.
Under this law, you may be entitled to €250 – €600 in compensation. For delays longer than two hours, the airline must provide you with free meals and drinks while you wait. If you were delayed through the night, you are entitled to a free hotel booking. However, if the delay lasts longer than 5 hours, you are entitled to a free flight rescheduling, request a seat on another flight, or get a full ticket refund. This is in addition to the monetary compensation.
The airline is also required to place you on another flight as soon as possible, so you can continue your journey without hassle.
What are the conditions I must meet to claim compensation?
While the compensation seems juicy, it doesn’t apply all the time. First things first, this is a European law, which means it doesn’t apply to all airlines. It only applies if your flight took off from the EU or arrived at an EU member state with a European airline. If your flight doesn’t fall into this category, you can check what policy binds them in their countries.
In addition, the compensation is reserved for people who checked in at least 45 minutes before departure. Airlines are obligated to inform you of any changes in your flight at least 14 days before the departure date. If you got notified less than 14 days or even while you are at the airport, you are entitled to compensation.
Ensure that you have a valid ticket and booking information. If you are on a free or discounted ticket that is unavailable to the public, you are not entitled.
How can I claim compensation for a missed connecting flight?
Once you’ve confirmed that you meet the criteria for compensation, you can now take action. The first thing you want to do is confirm the reason for the missed flight. Was it from a previous flight delay? Did the flight take off before its scheduled time? Speak to an airline agent to tell you the cause.
After that, exercise your rights while at the airport by helping yourself to complimentary food and drinks. Also, request a seat on another flight or reschedule your flight at no additional cost.
Contact the airline later when you’ve settled to figure out the process of claiming compensation. Preferably, hire an attorney or get an established firm like Flightright to do the work for you.
